Refund Policy

When to request a refund

Contact Support within 7 days of the initial purchase or renewal if you believe you were charged twice, did not authorize the charge, or could not receive the purchased credits or subscription access because of our verified billing error.

For a discretionary refund request, paid credits from that purchase must be unused. We may ask for the order identifier shown in Studio and evidence needed to locate the Stripe payment. This policy does not limit any non-waivable consumer rights that apply where you live.

Subscriptions

Cancel in the Stripe customer portal before the next renewal date to stop future charges. Cancellation takes effect at the end of the paid period and does not automatically create a refund for that period.

A yearly subscription grants the full annual credit allowance after payment. It is not a month-to-month installment plan, and unused annual capacity does not create an automatic prorated refund.

Credit packs and used credits

Credit packs are one-time, nonrenewing purchases. Requests involving unused paid credits may be reviewed under this policy. Credits already spent on completed generations are not normally refundable unless required by law or the completed generation was affected by a verified service failure that was not already corrected in credits.

Failed generations automatically restore their reserved credits. Because no generation charge remains after that correction, a separate cash refund is not normally due for the failed request.

After a refund, dispute, or fraud warning

A completed refund or confirmed payment loss removes no more than the related credits that remain available. If the available balance is insufficient, spending may stay paused while Support completes the review; the credit balance will not become negative.

A card dispute or actionable Stripe fraud warning may temporarily pause Checkout and generation. A cleared false positive or resolved dispute restores access only when no other payment review or unrecovered loss remains.

How to contact us

Open a private billing ticket from Studio > Support. Choose the billing category and include the order identifier visible in Studio > Payments. Do not include a full payment-card number, password, or API key.