Billing policy

Billing Terms

The recurring-payment, credit, cancellation, and payment-review rules that apply before a Stripe purchase.

Subscriptions and renewal

Subscription prices are charged in U.S. dollars through Stripe. Monthly and yearly subscriptions renew automatically at the same interval until you cancel them in the Stripe customer portal.

Cancel before the renewal date shown in Studio or Stripe to avoid the next charge. Cancellation takes effect at the end of the current paid billing period; access and remaining credits continue through that period unless a payment review requires a temporary pause.

Monthly subscription credits are granted after each successful monthly invoice. Yearly subscription credits are granted as one annual allowance after the yearly invoice is paid. A yearly plan does not replenish credits each month.

Credits and generation failures

Standard, High, and Ultra generations cost 4, 8, and 16 credits. Credits are account-bound, have no cash value, and cannot be transferred.

One-time credit packs do not renew and remain available until used while the account remains open. A generation that fails before settlement automatically releases or restores the credits reserved for that request; this is a credit correction, not a cash refund.

Charges, taxes, and payment processing

The amount, billing interval, and any applicable tax charged by Stripe are shown before you confirm payment. Your card issuer or payment provider may separately apply currency-conversion or other fees that we do not control.

Credits and subscription access are issued only after a signed Stripe event confirms payment. A return from Checkout by itself does not prove that payment completed.

Refunds, disputes, and payment risk

Cancellation stops future renewals and does not automatically refund the current billing period. Refund eligibility is governed by the Refund Policy and any non-waivable rights that apply where you live.

When Stripe reports a refund, dispute, or actionable fraud warning, purchases and credit spending may be paused while the payment is reviewed. Related credits may be removed after a confirmed refund or loss. Credit balances never become negative; if the available balance is lower than the confirmed exposure, spending remains paused until the review is resolved.

Support and account deletion

Use the private Support area in Studio for billing questions or refund requests. Include the order shown in your payment history, but never send a full card number or account password.

Deleting an account first attempts to cancel its Stripe subscription and delete its Stripe customer record. Local account data is deleted only after that external billing cleanup succeeds.

Related policy

The detailed eligibility and account-handling rules for cash refunds are in the Refund Policy.